Streamline the user experience


Streamline the user experience

Technology plays a key role in the workings of any university and can be both a barrier and an enabler. Users of technology have increasingly high levels of expectation, especially related to flexibility, mobility, and integration across all of the tools that they use. The campus must undertake the following initiatives to meet these needs:

  • Create a streamlined IT onboarding process for students, faculty, and staff
  • Develop more-integrated campus-wide IT support capabilities
  • Reduce the number of logins and passwords required
  • Integrate student learning experiences in a more coherent manner
  • Provide better integration and interoperability between local IT systems and centralized systems
  • Support elevating and migrating services developed in colleges and departments into campus level services when appropriate
  • Streamline IT administrative systems to make them more intuitive, user-friendly, and effective
  • Create mobile access to information and applications that allow faculty, students, and staff to perform work from anywhere
  • Identify the range, processes, scope, and resources required to maximize the application of universal design in the planning, procurement and deployment of IT resources and to ensure compliance with federal and state accessibility statutes when ad hoc accommodations are required for inaccessible IT attributes/ functions
  • Use IT to reduce the barriers that arise due to disabilities and deliver inclusive, usable, accessible IT services throughout all aspects of the University
  • Enable faculty to purchase and use 3rd party tools they need for research, engagement, or instruction, while maintaining compliance and financial obligations
  • Strengthen communication related to the IT services and resources available


  • Number of logins and passwords required
  • Development of a single student portal
  • Number of redundant “shadow systems” across campus
  • Development of mobile applications that enable work to be conducted anywhere
  • Proportion of systems that are accessibility compliant
  • Annual cost of IT services to end users
  • Number of IT resources that have been verified to meet current accessibility and security statutes
  • Number of contracts that contain language mandating timely process remediation for accessibility issues